Client Services Agent

Swan Bitcoin

Global 🌍 Remote

Full Time

Customer Operations / Financial Services

Pays in Bitcoin

Jan 12

The Company

Swan is a leading Bitcoin-only financial services company supporting individuals and companies throughout their Bitcoin journey. We hire passionate Bitcoiners who want to work with a self-motivated and fully distributed startup team.

The Role

We are hiring a Client Services Agent to help our Client Services Team educate, answer questions, and solve customer issues.

Your responsibilities

  • Answer customer questions via email, phone, and video call
  • Provide advice on using Swan Bitcoin, Bitcoin in general, and wallets to current and potential customers.
  • Identify customers’ needs and advocate those needs to our product team.
  • Resolve questions and complaints and work with our engineers to follow up on technical issues.
  • Write macros to use to respond to common questions or issues.
  • Help our customers complete ID verification.
  • Write and edit FAQs.
  • Assist with content creation, fraud reduction, and sales as needed.

Skills and experience that will help you succeed

  • Strong understanding of Bitcoin and the difference between Bitcoin and “crypto”. We hire Bitcoiners, not crypto-enthusiasts.
  • At least 9 months studying Bitcoin deeply (aka ‘down the rabbit hole’) with personal experience purchasing Bitcoin and taking self custody.
  • Experience in customer service.
  • Familiarity with ZenDesk.
  • Excellent oral and written communication skills with business writing experience.
  • Fast typer (more than 70 wpm) with fast internet access and a stable workspace.
  • Experience working independently as well as within small teams.

Here's a bit about our culture

  • We’re a growing team: Fully distributed across the world, Slack and video conferencing are huge here.
  • We’re very flat: Leadership is desired and encouraged; we hire people who care about the product they are working on.
  • We’re Bitcoiners: We find solutions that encourage Bitcoin principles. Many of us pull double duty alongside our main job, producing content for Bitcoin newsletters, podcasts, social audio platforms, and YouTube shows, and spend some of the day on Twitter educating the masses. We love Bitcoin, and it comes through in our daily chats, meetings, and actions.

Join us, become a Swan!

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Swan Bitcoin

Swan is a leading Bitcoin-only financial services company supporting individuals and companies throughout their Bitcoin journey.