IT Applications Manager

Unchained Capital

Austin, TX, USA (or willing to relocate)

Full Time

Business Operations

Apr 6

This job is no longer accepting applications.

At Unchained Capital, our mission is to help bitcoin holders achieve unprecedented financial freedom and control. Unchained products include originating loans backed by bitcoin, providing multi-signature vaults utilizing collaborative custody, and buying bitcoin directly to vaults with keys that you control. We are looking for an IT Applications Manager that has a passion to help our internal clients by providing workplace support services.

 The IT Applications Manager role is an integral part of our internal support team and reports directly to the Head of Operations. In this role you will manage the delivery of our workplace services to employees including hardware devices and third-party applications. You will work closely with our Operations data and security teams by collaborating to continuously improve internal support by optimizing our tooling and support functions.  

 You’ll have the opportunity to do a lot at Unchained Capital. 

 WHAT YOU CAN EXPECT

  • First Month: Complete onboarding by learning how to manage our internal tools and demonstrate an understanding of policies and protocols. A high-level assessment of our current workplace systems and tools including an applications rationalization review.
  • Next 3 Months: You will be able to transition ownership as the central point of contact for our employee onboarding to internal systems and tools. Manage the IT support services for our employees including office network, AV, and laptops.
  • Next 8 Months: Continue to support our internal team in application assessments and selection.

 WHAT YOU’LL DO

  • Being the point person for all technology employee needs with the escalation point for certain applications to third-party vendors. 
  • Third-party application troubleshooting, application configuration and user access administration.
  • Evaluate third-party tool applications to support our internal needs, manage third-party application policy and procedures, and manage the day-to-day relationship with our third-party.  
  • Develop our internal IT support processes.
  • Daily issues will require assisting and resolving user IT needs ranging from laptop, A/V, and office network. 
  • Responsibility for and will be expected to handle all hardware provisioning, ongoing inventory management, and regular updates to hardware and software solutions. This includes the entire technology user on-boarding, change of user access and user off-boarding lifecycle.
  • Driving the completion of internal projects as set forth by the Head of Operations
  • Providing input for process and system improvements

WHAT WE WANT TO SEE

  • Strong writing skills for authoring knowledge-base articles, policies, and procedures
  • Strong desire to work at a bitcoin-focused company
  • Excellent client service skills
  • 5+ years of experience working with best practices in Information Technology
  • Experience with role based access control (RBAC) and attribute based access control (ABAC)
  • Experience with User Access Review lifecycle for business and technology applications
  • Experience with provisioning Windows, Linux and macOS systems
  • Demonstrated ability to configure, maintain, and troubleshoot networks, systems, and applications
  • Security and privacy focused

 NICE TO HAVES

  • Excellent abilities in organization, coordination and project management
  • Experience working across cross-functional teams 
  • Experience with working at a bitcoin firm

THE PERKS

In addition to competitive pay, Unchained offers best-in-class benefits including:

  • Bonus plan, 401k, and stock options
  • Medical, dental, and vision coverage
  • Unlimited PTO
  • Training & development opportunities

 Not to mention, you’ll be working alongside the most talented, passionate, and hard-working people in our industry!

Unchained Capital, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and do not discriminate based on race, gender, color, religion, age, or any other basis protected by law.

You must be logged in to to apply to this job.

Apply

Your application has been successfully submitted.

Please fix the errors below and resubmit.

Something went wrong. Please try again later or contact us.

Personal Information

Profile

View resume

Details

Unchained Capital

The first Bitcoin native financial services company offering collaborative multisig vaults, loans, and buy bitcoin OTC. Not your keys, not your coins.

{{notification.msg}}