Community Manager and Technical Support Engineer

Start9 Labs

Denver, CO, USA Remote

Full Time

Customer Operations

Mar 21

This job is no longer accepting applications.

At Start9, community and support are one in the same. We take enormous pride in our wonderful community of passionate, freedom-loving individuals as well as providing the best customer support in the world; not just in the Bitcoin node, personal server, sovereign tech industry, but anywhere. In addition to creating innovative products that actually work, we believe that building community and providing excellent support will be the key to our ongoing success. We are available, responsive, thorough, and generous in our interactions with community members and customers.

Job Description

  • Strategize with Community and Support Lead
  • Educate community members about Start9 and our products
  • Work with customers 1-1 to resolve technical issues, including engaging Start9 developers when necessary
  • Add to the FAQ and technical docs

Requirements

  • Passion for spreading Bitcoin and sovereign technology
  • Excellent communication skills, including teaching
  • Experience with command line, linux, self-hosting, and IT
  • High in empathy and patience

Benefits

  • Competitive salary
  • Performance-based bonuses
  • A healthy equity package. You’re still early!
  • Work from anywhere in the world, including our Denver office
  • Health and dental insurance
  • Budget for new computer
  • Attend conferences
  • Team retreats!

How to Apply

Email us at jobs@start9labs.com with your resume and any other information you think we should know about you.

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Start9 Labs

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