Trading and Operations Associate

Unchained Capital

Austin, TX, USA (or willing to relocate)

Full Time


Jun 3

The Trading and Operations Associate role is an integral part of our support team and reports directly to the Director of OTC Trading. In this role, you will help meet the needs of our trading business. You will be expected to respond to clients and trading partners in a timely manner to ensure full trade cycles are completed accurately and on schedule. You will be a core support team member helping scale and grow the trading line of business.

What you can expect in your first year:

  • First Month: Complete onboarding by learning how to manage our internal tools, demonstrate an understanding of policies and protocols, and understand our trading products. 
  • Next 3 Months: You will be able to confidently support trading operations and day to day duties. You will feel comfortable answering internal and client questions about our trading products and processes. You’ll develop the ability to articulate client feedback into actionable recommendations for our Client Solutions, Engineering, and Product teams.  
  • Next 8 Months: You will have contributed to building a strong client-first culture in a fast paced and exciting environment. You will cross-train in order to support multiple operations teams while still demonstrating excellent client support across all channels which will be measured by internal KPIs. You may earn access to trading capabilities for the desk. 


  •     Trade submissions, confirmations, and documentation
  •     Transaction Settlement between clients and liquidity providers
  •     Daily Position reconciliations
  •     Client onboarding and education
  •     Work with our internal team to optimize, automate, improve processes and procedures
  •     Become an expert of our platform
  •     Serve as junior trader
  •     Interact with clients in a caring and effective manner via phone/chat/email
  •     Assist in sales and operations with other lines of business at Unchained


  •     Strong written and verbal English communication skills
  •     Strong desire to work at a bitcoin-focused company
  •     Excellent client service skills
  •     Understanding of bitcoin terminology
  •     1+ years of previous experience in trading, financial services, cryptocurrencies, or customer support
  •     Computer literacy in excel and ability to learn and navigate new software
  •     Security and privacy focused
  •     Required to work some weekends
  •     Minimum of Undergraduate Degree in Finance, Accounting, Business, Economics, or Engineering.


  •     Excellent abilities in organization and attention to detail
  •     Experience working across cross-functional teams and time zones
  •     Technical background is a plus


In addition to competitive pay, Unchained offers best-in-class benefits including:

  • Bonus plan, 401k, and stock options
  • Medical, dental, and vision coverage
  • Unlimited PTO
  • Training & development opportunities
  • Flexible work arrangements

Not to mention, you’ll be working alongside the most talented, passionate, and hard-working people in our industry!

Unchained Capital, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment and do not discriminate based on race, gender, color, religion, age, or any other basis protected by law.

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Unchained Capital

The first Bitcoin native financial services company offering collaborative multisig vaults, loans, and buy bitcoin OTC. Not your keys, not your coins.