Operations Senior Manager

Bitcoin Beach Wallet

El Salvador

Full Time

Business Operations

Jan 7

This job is no longer accepting applications.

Bitcoin Beach Wallet aspires to be the leading Bitcoin banking infrastructure in El Salvador and beyond. Our mission is to make it easy for communities and enterprises to use bitcoin as money. Bitcoin Beach Wallet was launched in El Salvador in 2020 as a proof of concept in El Zonte and, since then, has grown to over 50,000 registered users and is currently the #2 Bitcoin Wallet in El Salvador. Since Bitcoin became legal tender in El Salvador in 2021, it is time to scale up our project and build a nationwide ecosystem. Now, we’re looking for the right people to join us in helping to bring Bitcoin to El Salvador by connecting more communities and institutions to the network. 

How are we different?

BBW is a fast-paced and dynamic fintech. We act with urgency and empathy but always bear in mind our primary purpose of becoming the #1 Bitcoin Banking Solution in El Salvador and beyond. We are driven, focused and persevering in exceeding our goals and delivering results fast. Do you think you got what it takes? Join us! 


Duties and Responsibilities

  • Lead the development and implementation of products and service offerings while partnering with cross-functional teams, including Sales, Product/Commercial, and Marketing.
  • Own financial and operational models, commercial and administrative workflows, billing processes, and data/reporting for all areas.
  • Lead the billing process for end users, business partners and overall customers of our wallet. 
  • Directly responsible for the day-to-day relationship with business partners, Bill payment companies, and the customer service unit. 
  • Oversees Customer Service in the following areas: Social Media, inbound phone calls, outbound problem resolution, and app problem resolution as well as device management.
  • Responsible for drafting daily, weekly and monthly reports on all products.
  • Assists in the development and management of internal executive presentation materials. Helps in ensuring alignment with firm strategy and business goals.
  • Provides basic project management services including establishing deadlines, managing approvals, socializing proposed deliverables with key stakeholders and assistance on special projects as assigned.
  • Spends at least 1 day per week in the field with the sales team in order to improve customer and business partner experiences.
  • The immediate point of contact and problem resolution for End-user, Merchants, Business Partners.
  • In charge of all device management, acquisition and maintenance for 100% of merchants in our network.

Personal Skills and Qualifications:

  • Bachelor’s degree with 5+ years of Operations experience. 
  • Previous experience with a fintech or a start-up highly preferred
  • Proven track record of successful management of operations teams (+5 members)
  • Experience working with SSF and BCR in financial institutions a plus
  • Superior written and presentation skills
  • Excellent communication and verbal skills 
  • Excellent problem-solving skills 
  • Ability to influence internal and external stakeholders
  • Capacity to manage complex, rapid changing projects with many moving parts
  • Willing to go the extra mile, act with urgency and communicate with transparency
  • English Level +80%


Compensation

According to experience and with benefits above those required by law. 


To apply please send an email to jobs@bbw.sv



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Bitcoin Beach Wallet

Building a community bank on Bitcoin and Lightning.

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